Customer Testimonials
Outstanding service and very Helpful. A very smooth process
The dealer was great to deal with, in and out in two hours, including a test drive. The few cars I looked at were well kept and clean. Atiq was an excellent salesman, answered all my questions and was very pleasant to work with.
Always a great experience in car service! Max got my car in, serviced, and ready in a very reasonable time for a Saturday, with limited Service Reps. I'm grateful for their VW knowledge & patience in serving VW Drivers.
Great service, Dean really helped us find what we were looking for and answered all our questions without problem also adding good information and recommendations
Robert was our salesperson and helped me buy my first car! He was calm, honest, and never made us feel pressured, which made the whole experience much less stressful. His patience helped my family and me feel confident in our decision, and we finally found the right car. We’re very happy with the experience and would definitely recommend working with Robert!
Carlton C. was awesome to work with. Made it super easy to see options and helped me the whole way without being pushy. Great experience!
I purchased a new VW on 7/24 and Atiq was amazing to work with. The process was easy and he was extremely helpful, making sure I was ok with everything. I'll buy again. Also, Joe (finance manager) was very easy to work with and explained everything in detail without rushing. I'm very pleased!
Good service from Jackson and F&I
Jackson was knowledgeable, personable, straightforward, and professional!
Worked with Carlton on purchase. Great interaction, very personable, laid back, and no pressure. Very informed with all my questions.
Zahra was so helpful while finding a lease for my wife. I highly recommend.
Zahra was so helpful to secure a great deal for a 2026 Taos lease! She made the process super straight forward and seamless.
We purchased a 2026 Atlas on Memorial Weekend 2026 with Zahara. Honestly one of the fastest purchasing processes we have experienced. Zahara was clear from the start about available inventory, pricing, etc. We didn't go in 100% ready to purchase, but they made an offer that we couldn't walk away from! Loving the vehicle- the extra space, features, color, etc. Very happy with our purchase and the Sheehy team.
Just traded in our car to a newer model. From the moment we arrived until we left with our new car three days later Carlton was nothing but professional in the highest standards. He let us test-drive multiple cars, helped us with the process of maximizing the price for our trade-in car, was highly available (even at his day off) and made the whole process as easy as possible. I believe we got a great deal and we are very happy with our new car! Thanks Carlton and team!
Zahra was very good
Jahra is amazing and we baught the car! Thank you so much!
Carlton was a knowledgeable and no pressure sales person. He understood our unique situation and gave us a great deal on our new VW!
I recently purchased a 2024 Audi A4 and Jamall was my salesman. Initially, the online AI assistant assigned me to Jamall but when I came in to view the car, he wasn't there. I test drove it, had my car appraised and went home. Jamall called me to follow up and offered to answer any questions I had. When I was ready to buy, I wasn't feeling great and Jamall worked with me to complete my purchase all while limiting my physical time at the dealership. This was above and beyond anything I expected and it was appreciated more ... Read More Google - Jul 19, 2026
Everything was fast. Great customer service. I recommend getting a car here with zahra.
Zahra was very good bought my new car
I had an incredibly smooth experience buying a car here! Maria was absolutely amazing, so accommodating, friendly, and incredibly easy to communicate with throughout the entire process. This was hands down the breeziest, most hassle-free car-buying experience I’ve ever had. Highly recommend working with Maria!
I had an excellent experience working with Rob! He made the entire car-buying process easy, stress-free, and enjoyable from start to finish. He was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I was comfortable every step of the way. If you’re looking for someone who genuinely cares about his customers and makes the process seamless, I highly recommend asking for Rob W. I’ll definitely be back for my next vehicle. Thanks again for the outstanding service!
If you are looking for a seamless car-buying experience, go see Carlton! He helped us get our new Tiguan and was incredibly patient, professional, and knowledgeable. We really appreciated his expertise and friendly, no-pressure approach. He made the entire process incredibly easy!
I came in looking for a new car and was not disappointed in the experience. Sascha was great at explaining the options in my budget. Overall they made the car buying experience as painless as possible and I'm very pleased with my new purchase.
We bought our 2022 iD.4 from Jeffrey Kolbeins and we highly recommend him. He was informative and patient. No high pressure sales tactics that we have seen at other dealers. We’re excited for our first EV.
Great experience buying my car! Thanks to Maria and Farouk, it went smoothly.
Jamall made buying our used 2025 id.4 pretty easy! We appreciated his handling all the details, showing us what we needed to know to get home in this new kind of car, and following up to make sure we had all the information we needed.
I thought this was a seamless blessed process. I don't know what Syed it's about signing the papers everything went flawless. He asked me to bring in my inspection paper from dc. I brought it he copied it he gave me a copy back. These weird emails of things you omitted while I'm signing papers. I'll bring this car back I don't care about materialistic stuff and confusion is involved. Cuz confusion is of the devil. Carlton fine great guy. This guy if I don't talk to his supervisor and get some understanding about ... Read More DealerRater - Jul 13, 2026
Jackson was great and I got my dream car!
Jackson assisted me with my purchase. He was very professional, knowledgeable and kind. I appreciate his thoughtfulness, insights and consideration.
Atiq was fantastic and helped me select the perfect ride.
Maria was an absolute treat to deal with. She was awesome and very pleasant, honest and make the process very painless. If you need good vehicle shopping experiences, come see her!
Maria is awesome. She is honest, knowledgeable, and easy to work with. Found the perfect car with her help.
We purchased a car at this car dealership today and it was all because of Robert was the best car salesman man. Very cool, helpful and well organized person. I’ll definitely recommend Rob to be your salesman when you think of purchasing a car at this location.
Rob was very helpful and humble with us purchasing a car. He was very active, well spoken and knowledgeable person. If you’re buying a car from this location please check with Robert for a better deal and best customer service. Thanks Rob
Excellent experience at Alexandria VW, Maria S was very professional and friendly.
My wife and I had an outstanding experience purchasing our car, and we couldn’t be more happier with service we received. Robert was very professional, pleasant, knowledgeable, patient, and genuinely cared about helping us find the right vehicle rather than simply and making a sale. From the moment we arrived, Rob answered all our questions, explained every step of the process clearly and made sure we felt comfortable with our decision. He was honest and never pushy.
If you’re looking for someone who is trustworthy, attentive, and committed to excellent customer service, we highly recommend working with Robert.
... Read More Google - Jul 11, 2026
I was nervous the day I went shopping for a car. Went to a few dealerships before I came here. Just showed up and I met Sascha, he was great, made the whole experience less nerve wrecking with his jokes and all. He honestly made the entire process easy and less stressfull, him and Jasmin in finance. I bought the car a while ago, he probably forgot he sold it to me already, but I've been nervous it's gonna breakdown on me since I drove off the lot with it as the entire process was just too smooth ... Read More Google - Jul 11, 2026
We worked with Jeffrey and he was knowledgable, smart and kind. There was a lot of inventory to choose from and he made sure we saw each car we wanted.
Sascha was efficient and clear!
I had a great experience at Alexadria Volkswagen. I like to thank Mr Robert Wright. He was very professional from a to z.
Carlton Cotton was excellent. We called ahead and told him what we wanted, he had everything ready when we arrived.
I recently leased a 2026 Volkswagen Tiguan from Alexandria Volkswagen, and I honestly couldn’t be happier with the experience. Buying or leasing a car can sometimes feel overwhelming, but everyone at the dealership made the process incredibly easy from beginning to end.
Carlton Cotton was outstanding to work with. He really knows the product inside and out, and took the time to walk me through all of the vehicle’s features without ever making me feel rushed or pressured. I appreciate that he focused on helping me find the right vehicle rather than simply trying to “sell” me something. His ... Read More Google - Jul 10, 2026
Thanks to Jeremy and Jonathan for assisting me during my service visits at VW Alexandria. They were always professional, friendly, and made every visit smooth and hassle-free. I truly appreciate their excellent customer service and highly recommend VW Alexandria for their outstanding support.
Wonderful wonderful the most easiest and uneventful time that I have had in purchasing cars. Carlton anxiety are just magnificent thank you so much
Worked with Jackson to find an ID.4 that fit my specs. He was super easy to deal with and made the car-buying experience pretty seamless. Really appreciate his follow-ups and availability to answer questions about the car post-purchase.
I had an excellent experience at Volkswagen, and a big part of that was thanks to my service advisor, Jerson. He was very kind, knowledgeable, took the time to explain everything clearly, and answered all of my questions. Thank you to the entire Volkswagen team for making my visit such a positive experience.
I had an excellent experience at Alexandria Volkswagen! Robert was incredibly knowledgeable, professional, and proactive throughout the entire car-buying process. He took the time to answer all of my questions, kept me informed every step of the way, and worked hard to help me get the vehicle I wanted without making me feel pressured. If you’re looking for a reliable, honest, and trustworthy salesperson who truly cares about his customers, I highly recommend asking for Robert. He made the experience smooth, stress-free, and enjoyable. Thank you, Robert, and the Alexandria Volkswagen team, for the outstanding customer service!
I had a wonderful experience with Rob. Rob was very patient with the entire process. Farouk was amazing as well as he explained everything to me from the financial side. When u stop by please ask for Rob as he his amazing
Just bought my new vehicle from Maria at Alexandria Volkswagen and couldn’t be happier with the experience. She was knowledgeable, patient, and made the whole process smooth from start to finish — no pressure, just honest answers to all my questions. If you’re in the market for a car, ask for Maria!
great car buying experience with Maria! was easy quick and she was very helpful! best experience purchasing a car yet!
Jackson was so helpful in purchasing my first EV! I got a great price for my trade in and never felt pressured. He was knowledgeable and I felt that he listened to my specific needs and answered all of my questions thoroughly. I drove a long distance to look at a specific vehicle and he met me prepared and had as much completed as possible ahead of time.
Carlton was great!
Carlton hooked us up with our dream car, CPO and in great condition. Trustworthy and efficient - he turned what could be a stressful process into a simple and easy and fun one. Thanks Carlton!!!
I had the pleasure of dealing with Sascha. I walked in knowing exactly what car I wanted , we went on a test drive, included trade ins and the process went by very quickly and smoothly. no nonsense hidden fees or anything, from the beginning he assisted me and answered all questions I possibly had. thank you so much, made my first time buying a new vehicle a positive & non stressful experience !
Carleton is the best. He made the car sales process easy and straightforward.
Had a great experience with Sascha! He listened to what we wanted in a car and was able to find it exactly. He was incredibly communicative and helped us get a great deal. Thank you Sascha!
Jackson was cool
Alexandria Volkswagen provided excellent parts and service, and when my husband and I experienced a mix up with a military discount, management made sure it was fully and quickly resolved. The dealership owner spoke with me directly, expressing that taking care of military families matters a great deal to him/Alexandria Volkswagen, then followed through with his actions. Special thanks to Jonathon T for being exceptionally kind and helpful, and Julian for setting up our order and service request quickly.
Joe in Finance was outstanding and truly saved the day. He was professional, helpful, and made the process much smoother.
Unfortunately, my experience with my salesperson, Jamall Blake, was disappointing. He was unresponsive throughout the process and did not follow up regarding a repair he said he would discuss with the technician before my visit. After purchasing the vehicle, I left multiple voicemails and text messages to follow up, but I never received a response from him. Even when the dealership confirmed he was available, he did not return my calls.
I really enjoy my car, but the lack of ... Read More DealerRater - Jun 30, 2026
Jackson R was very helpful and made our car shopping process very pleasurable and easy (especially with a toddler with us ) thank you Jackson
Great place. Request to work with Jackson!
Shoutout to my sales consultant DANIEL PERRY I didn’t get the car I initially came in for but I left with Something soo much better and a 2026 they got in me And out definitely recommend 10/10 everyone was awesome Even the finance lady that helped me out I forgot her name But she was amazing as well, they made sure I still left with a car
Maria provided me with excellent service. I love thus dealership for their patience and support.
Jackson helped me get my new car and gave me the best customer service ever.
Today's my Birthday, and my salesperson Carlton dis his big one helping to make sure I got the exact Atlas Cross Sport SEL R-line that I wanted. Super cool guy, will definitely be my forever salesman! Best Birthday ever!!!
Sales person Carlton was the best His customer service was excellent!
Didn't have a good experience. I drove 45 minutes in rush hour traffic after I received an email that they had the car I wanted in stock. I just wanted to test drive it. I arrived and the lot is jam packed so it was hard to maneuver. Then I got as told where to park and a man at the curb said to talk to him. That's a first for me but okay. I told him which car and he said he sold it. I said can you check and he went inside for 2 minutes and came out ... Read More Yelp - Jun 25, 2026
Thank you to Dean Reyes for helping me get my car excellent service.
Great deal, great dealer! Jackson helped me find a great car at a great price. Excellent experience and outstanding customer service!
Carlton provided us a 10/10 experience. Will come back always.
Carlton Cotton was one of the best. Guided me thru this whole process and was super honest and didn’t try to lead me on. He basically let the car sell itself but was super helpful !
Jackson was very helpful and understood the needs that my son was looking for in a car. Thank you Jackson
Jackson help my son get his first car today, very helpful and knowledgeable. Jackson definitely took care of us today and I’m glad he was the one to do it. Job well done
Dean Reyes was very nice. We have nothing but good things to say. We were able to get our car with a good rate percentage and 0 down.
Thanks to Dean Reyes for helping us through the process of my first car. He was really kind and nice understanding. They were able to help us with a lower rate for our car.
Maria was super nice to work with. She gave us plenty of time to pick and choose the car we wanted. Plus I got to test drive the car with her and she took the extra time to go over the specs and how to configure my car the way I wanted it.
Dean helped my grandmother find the perfect car for her. He was super helpful!
All the staff were really kind, specially Zahra was really helpful in the whole process of getting the car, she explained me every single doubt I had and gave me a lot support in every step. Definitely is a person to trust if you want to buy/lease a car
Jackson has helped us through a long process and we ended up with a nice car and good value.. a lease.. and we were pleased to have such a friendly, welcoming and patient person to work with. and we will remember.!
Carlton is the best salesrep they have!!!
Very good experience which is rare in car dealerships 🙂 Jamall Blake was professional, efficient and very respectful. I highly recommend him as your go to sales manager 🙂
Jamall contacted me after he saw I had previewed a car online. I responded to his voice mail, he told me what time he would be at the dealership, I got there a few minutes after he left. Another sales associate called him and Jamall came back. Really appreciated the the customer service. He was very helpful. Excellent customer service.
Atiq was a delight, and made sure I was able to drive away even when I had forgotten the title for my trade and there was an issue with finalizing some paperwork. From the moment I stepped in I was greeted warmly and everyone was extremely helpful. The price was right on the car I drove out in, and I got a better value for my trade than I expected. Overall great experience, even when having driven over an hour to the dealership. Would recommend to anyone.
Maria sold me a 2020 Honda Civic! She helped me make sure the car was perfect and fits my needs. Super accommodating and friendly.
Dear Zahra,
I would like to sincerely thank you for your outstanding professionalism and the exceptional experience you provided during the purchase of my 2026 Volkswagen Taos.
From the very beginning, your patience, clear explanations, and genuine kindness made the entire process smooth and enjoyable. You didn’t just sell a car — you created a memorable experience.
Your beautiful smile and warm personality truly made a difference. It’s rare to meet someone who combines professionalism with such natural charm and elegance.
Thank you again for your dedication and care. I wish you continued success — you truly deserve it.
With appreciation ... Read More DealerRater - Feb 23, 2026
Worst support they just think for sale after that you are on your own i bought a car and part was missing and when i ask fir it they are asking me to buy it seriously ????
If you don’t like your time wasted this is the place to go, Jamall was super helpful and made the process super easy and stress free. Thank you!!
I had the best experience working with Fasil Saleem. From the moment I walked in he made the entire process so easy and stress free. I came in looking for my dream car which is the 2022 Audi e tron GT and Fasil went above and beyond to make it happen. He listened to everything I wanted, stayed patient, and made sure I felt taken care of the whole time.
Fasil is knowledgeable, honest, and extremely helpful. He explained everything clearly, worked with me on the details, and made sure I left with exactly what I was hoping for. You can ... Read More DealerRater - Dec 12, 2025
We just bought a used Golf GTI. We had a great experience with Jamall and the staff from the test drive to the time of purchasing. At no point did we feel pressured. Jamall was knowledgeable and answered all the questions we had about the car and the process.
Bob is the best. Atiq and the rest of the crew at Alexandria VW are so easy to work with. My second car in a little over a year from this shop. The buying experience is second to none. Be transparent and communicate what you want and I bet these guys will deliver. Thanks for being very good at what you do.
We purchased a used 2022 Mach E and they could not have made the process any easier. They stayed late on a Sunday and answered all our questions. Could not recommend the dealership more highly.
Fasil and Farouk were very helpful which made my buying experience effortlessly! From the first encounter with Fasil ensured trustworthy and very professional. Farouk made sure all the paperwork was ready upon my arrival to the dealership and the car was clean and ready. I was extremely impressed with the digital desktop that made the process even smoother. I would definitely recommend Alexandria Volkswagen and Fasil to others for future purchases!
Arrived right around 6 pm last evening, and all of the paperwork had been prepared, and the new vehicle was out for a wash and a fuel up. Worked with Ali for the majority of the afternoon on preparing the deal, and he was nothing short of amazing. We were in and out in under half an hour. This is my second time purchasing a vehicle from this dealership, and I'd highly recommend it to anyone.
We arrived right as the dealership opened on Sunday morning and were warmly greeted by Dean Reyes. We told him we had noticed the large inventory of ID4s online and wanted to better understand the different trims. Dean walked us through the key differences between the S, Pro, and xxxxxxmodels, as well as AWD versus RWD. He even had a full listing of every available car, which helped us quickly narrow down the trim, color, and mileage we were looking for.
Within 30 minutes, Dean had us out on a test drive. Back at the dealership, he made the trade-in ... Read More DealerRater - Sep 14, 2025